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Have a question?

Below are some answers to our frequently asked questions. Can’t find the answer you need, please don’t hesitate to CONTACT US

To book, please contact us directly via email, phone call, text or WhatsApp.

We require at least 24 hours notice. After that time, full payment will be charged.

If you are running late, we will do our best to give you the full appointment time. This won’t always be possible because of other bookings, but if you know you are going to be late, please call or send us a message as soon as possible.

It is best to wear loose fitting, comfortable clothing.

If you have long hair, please bring a bobble.

We use a selection of massage oils and waxes, so wear something you don’t mind getting residue on.

Depending on the treatment, access may only be needed to your feet and calfs, such as in reflexology, so shorts or loose trousers are best.

For full body massage, it is best to undress down to your underwear. If you wear a bra and prefer to keep it on during treatment, please wear a clip bra that can be unhooked at the back.

Your modesty will always be covered by a towel or sarong, and you will never feel exposed at any point during the treatment.

Of course! We want you to feel as comfortable as possible.

At your first appointment we will take your information as part of your treatment consultation. This is a legal obligation.

Your information will not be shared with any third parties and you will not be contacted by us unless it is in regard to a current booking.

Your data will be destroyed after a certain time period has elapsed, as specfied by our insurance.

We are not yet qualified for pregnancy massage or oncology massage.

Anyone currently with a fever, flu, covid or a bad cold would be advised to rearrange booking, as these are contagious and the stimulating effect of massage will make you feel worse.

If you have received a vaccine, please wait 3 days to receive a massage.

There are some medical conditions that are not appropriate for massage, such as: deep vein thrombosis, epilepsy, cardiovascular
conditions, or if you are currently under medical investigation by a doctor.

For your first appointment, Steve will meet you in Reception.

For future appointments, if not a member of the leisure centre, just show your booking confirmation to staff at reception and they will let you through.

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